Identified - Following a recent software update, we have identified an issue causing some customer sensors to unexpectedly go offline. This has only been observed with G5E and G5C sensors.
If you experience any unexpected sensor downtime, please reach out to our support team.
Oct 29, 2024 - 12:01 CAT
Welcome to User Experience Insight home for status updates. Our status page is a communication tool that helps to inform our users about outages and scheduled maintenance.
Dashboard
?
Operational
Website
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Operational
Notifications
?
Operational
API
?
Operational
Backend
Operational
90 days ago
100.0
% uptime
Today
Device gateway
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Operational
Archival datastore
?
Operational
Time series datastore
?
Operational
Data pipeline
?
Operational
Central Integration
Operational
90 days ago
100.0
% uptime
Today
Aruba UXI Android App
?
Operational
90 days ago
100.0
% uptime
Today
UXI Sensor
?
Partial Outage
90 days ago
99.93
% uptime
Today
Data Push Destinations
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Oct 23, 08:39 CAT
Monitoring -
As of October 22rd 2:30 AM UTC, we've observed that the Librespeed (librespeed.org) server is refusing connections.
What is the impact: - Librespeed tests configured to automatically select a target are showing an error due to librespeed.org being unavailable. - Creating or Editing a Librespeed test on the dashboard will not show a list of Servers to choose. It is still possible to specify a server
Here's what you need to know: - No UXI Sensor Issues: There are no issues with the UXI sensors themselves. - If you wish to mute notifications related to this test, you can do so under Settings -> Notifications.
We're actively monitoring the situation and will provide updates as we have them. Thank you for your patience and understanding.
Oct 22, 10:19 CAT
Completed -
We have successfully completed the scheduled maintenance. However, we encountered an issue that resulted in a one-hour gap in test result data. We are actively investigating this matter. Rest assured, all systems are currently operational.
Oct 19, 11:48 CAT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:30 CAT
Scheduled -
Dear Customer,
We are scheduling a system maintenance event on:
Saturday October 19th, 2024 from 2:30 AM to 6:30 AM US Eastern Time (GMT-4)
We are estimating a 4-hour maintenance window, the issue data and metrics might be delayed at times during this window. This will affect the dashboard availability, notifications (email/webhooks) and the data push. Your UXI sensors will continue to test as per usual. Your issue data and metrics will be preserved, and once the maintenance event is complete, the issue data will be available.
Progress updates during the maintenance event will be posted to status.capenetworks.com and you can choose to subscribe to receive email updates from the same page.
We apologize for any inconvenience. Please reach out to our support team if you have any concerns.
Oct 7, 17:24 CAT