Dashboard not loading for new customer sign-ups

Incident Report for Aruba User Experience Insight (UXI)

Resolved

This incident has been resolved.

Posted Apr 09, 2025 - 09:24 CAT

Update

We are continuing to work on a fix for this issue.

Posted Apr 09, 2025 - 08:50 CAT

Identified

We have identified an issue in the pipeline for customers who are signing up to the product for the first time. The issue results in the dashboard loading indefinitely when a new customer signs in. We have identified the issue and are in the process of implementing a fix. Once resolved, any customers that were created during the period of this incident will start to work, there has been no loss of data.

Posted Apr 09, 2025 - 00:15 CAT

This incident affected: Dashboard.