All Systems Operational

About This Site

Welcome to User Experience Insight home for status updates. Our status page is a communication tool that helps to inform our users about outages and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Dashboard ? Operational
Website ? Operational
Notifications ? Operational
API ? Operational
Backend Operational
90 days ago
100.0 % uptime
Today
Device gateway ? Operational
Archival datastore ? Operational
Time series datastore ? Operational
Data pipeline ? Operational
Central Integration Operational
90 days ago
100.0 % uptime
Today
Aruba UXI Android App ? Operational
90 days ago
100.0 % uptime
Today
UXI Sensor ? Operational
90 days ago
100.0 % uptime
Today
Data Push Destinations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 23, 2024
Librespeed Tests | Failure communicating with librespeed servers
Resolved - This incident has been resolved.
Oct 23, 08:39 CAT
Monitoring - As of October 22rd 2:30 AM UTC, we've observed that the Librespeed (librespeed.org) server is refusing connections.

What is the impact:
- Librespeed tests configured to automatically select a target are showing an error due to librespeed.org being unavailable.
- Creating or Editing a Librespeed test on the dashboard will not show a list of Servers to choose. It is still possible to specify a server

Here's what you need to know:
- No UXI Sensor Issues: There are no issues with the UXI sensors themselves.
- If you wish to mute notifications related to this test, you can do so under Settings -> Notifications.

We're actively monitoring the situation and will provide updates as we have them. Thank you for your patience and understanding.
Oct 22, 10:19 CAT
Oct 22, 2024
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024
Aruba UXI Scheduled Maintenance Saturday October 19th
Completed - We have successfully completed the scheduled maintenance. However, we encountered an issue that resulted in a one-hour gap in test result data. We are actively investigating this matter. Rest assured, all systems are currently operational.
Oct 19, 11:48 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:30 CAT
Scheduled - Dear Customer,

We are scheduling a system maintenance event on:

Saturday October 19th, 2024 from 2:30 AM to 6:30 AM US Eastern Time (GMT-4)

We are estimating a 4-hour maintenance window, the issue data and metrics might be delayed at times during this window. This will affect the dashboard availability, notifications (email/webhooks) and the data push. Your UXI sensors will continue to test as per usual. Your issue data and metrics will be preserved, and once the maintenance event is complete, the issue data will be available.

Progress updates during the maintenance event will be posted to status.capenetworks.com and you can choose to subscribe to receive email updates from the same page.

We apologize for any inconvenience. Please reach out to our support team if you have any concerns.
Oct 7, 17:24 CAT
Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Alerts and notifications missing
Resolved - Some customers may have missed notifications and emails for incidents outside of the UXI system, from Wednesday, 2 October until Tuesday, 8 October.

We have implemented additional measures to ensure early detection of similar issues in the future.

We sincerely apologize for any inconvenience caused and appreciate your understanding as we continuously work on improving our services.
Oct 9, 08:28 CAT
Monitoring - We are busy working through the backlog on our issue pipeline. We are monitoring the progress and will update again when the backlog has been cleared.
Oct 8, 17:04 CAT
Investigating - We found an issue in the processing of issues to send notifications and alerts since Wednesday 1 October. We are busy investigating this and will update soon with more information.
Oct 8, 09:20 CAT
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