All Systems Operational

About This Site

Welcome to User Experience Insight home for status updates. Our status page is a communication tool that helps to inform our users about outages and scheduled maintenance.

Dashboard ? Operational
Website ? Operational
Notifications ? Operational
API ? Operational
Backend Operational
90 days ago
100.0 % uptime
Today
Device gateway ? Operational
Archival datastore ? Operational
Time series datastore ? Operational
Data pipeline ? Operational
Central Integration Operational
90 days ago
100.0 % uptime
Today
Aruba UXI Android App ? Operational
90 days ago
100.0 % uptime
Today
UXI Sensor ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - We have resolved the issue
Feb 23, 15:33 CAT
Monitoring - We have implemented a fix and we are monitoring the situation
Feb 23, 14:47 CAT
Identified - We identified an issue where sensors have a delay in the data that they send.
Feb 23, 14:43 CAT
Feb 22, 2024
Resolved - This issue has been resolved.
Feb 22, 20:36 CAT
Investigating - All dashboards are experiencing a situation where, upon clicking the wrench icon to configure a sensor from the unconfigured list, they encounter a perpetual "Loading Sensor Configuration..." page, and unable to proceed further. We are investigating the issue.
Feb 22, 19:58 CAT
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - The test target utilized for Microsoft Teams / Skype for Business has been responding to TCP pings since Monday at 12:15 PM EST and has not produced issues across customers except for a brief period on Wednesday from 7:25 AM to 7:27 AM EST. We will continue to monitor and reopen this announcement if necessary.
Feb 15, 03:38 CAT
Investigating - As of 8:00 AM EST, we've observed that the test target utilized for Microsoft Teams / Skype for Business is not responding to TCP pings across several customer dashboards. It's important to note that while this issue affects many, not all dashboards are impacted.

Here's what you need to know:
- No Dashboard or UXI Sensor Issues: There are no issues with the UXI sensors or our dashboard itself. The test is operating as intended.
- Anycast Test Target: Our sensors leverage a Microsoft anycast test target to gauge network performance and estimate voice MOS. You can find more information about this test target in Microsoft's resource: https://learn.microsoft.com/en-us/skypeforbusiness/optimizing-your-network/media-quality-and-network-connectivity-performance#network-performance-requirements-from-a-skype-for-business-client-to-microsoft-network-edge
- Actionable Step: If you wish to mute notifications related to this test, you can do so under Settings -> Notifications.

We're actively monitoring the situation and will provide updates as we have them. Thank you for your patience and understanding.

Feb 9, 20:48 CAT
Feb 14, 2024

No incidents reported.