Investigating - As of May 23rd 9:00 PM EST, we've observed that the test target utilized for Microsoft Teams / Skype for Business is not responding to TCP pings across several customer dashboards. It's important to note that while this issue affects many, not all dashboards are impacted.

Here's what you need to know:
- No Dashboard or UXI Sensor Issues: There are no issues with the UXI sensors or our dashboard itself. The test is operating as intended.
- Anycast Test Target: Our sensors leverage a Microsoft anycast test target to gauge network performance and estimate voice MOS. You can find more information about this test target in Microsoft's resource: https://learn.microsoft.com/en-us/skypeforbusiness/optimizing-your-network/media-quality-and-network-connectivity-performance#measuring-network-performance
- Actionable Step: If you wish to mute notifications related to this test, you can do so under Settings -> Notifications.

We're actively monitoring the situation and will provide updates as we have them. Thank you for your patience and understanding.

May 24, 2024 - 16:16 CAT

About This Site

Welcome to User Experience Insight home for status updates. Our status page is a communication tool that helps to inform our users about outages and scheduled maintenance.

Dashboard ? Operational
Website ? Operational
Notifications ? Operational
API ? Operational
Backend Operational
90 days ago
100.0 % uptime
Today
Device gateway ? Operational
Archival datastore ? Operational
Time series datastore ? Operational
Data pipeline ? Operational
Central Integration Operational
90 days ago
100.0 % uptime
Today
Aruba UXI Android App ? Operational
90 days ago
100.0 % uptime
Today
UXI Sensor ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

Unresolved incident: Microsoft Teams / Skype for business test target is not responding to TCP pings.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - We have resolved the issue and the dashboard statuses are now working
May 15, 16:49 CAT
Identified - There is on ongoing issue with some dashboard status elements going grey. We have identified the problem and we are working on a solution.
May 15, 16:12 CAT
May 14, 2024

No incidents reported.